Pure Indulgence - North Lakes (3340 reviews)

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I had a facial today with Kelsie at Northlakes. It was amazing, better than I imagined. Not just the actual facial, but also the professional advice and her warm and welcoming manner. All staff were welcoming. Can't thank you enough Kelsie and cant wait to be back!

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Happy with the service , will be back soon !!!

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I was giving voucher so treated myself. The lady I had appointment with was nice and did a nice job. I would have given her 10 stars if she didn’t push to sell more services even after saying this was a treat and not within reach financially which I said to her. I just wanted to enjoy the appointment not have a sales pitch. Regrettably I gave in cause I’m a softy and paid in advance for my next service on zip pay. I felt stressed about it instantly. We then had car issues that was going to be a big cost to fix. So I needed that money. I called asking for my appointment to be cancelled and a refund. After 2 phone calls it was arranged. Manager wasn’t available when I could get there to do the refund so it was organised to go in on an arranged afternoon and she told me assistant manager Ashley can do it but isn’t sure on how to do the refund but can call her to talk her through it. On arrival Ashley asked if I did what I was meant to do and call zip pay to get instructions on how to refund. I said no the manager said you can call her for instructions. I was never asked to do that. She had so much attitude. Slamming things around the desk, constantly sighing and making me feel like the biggest inconvenience ever. I was frantically trying to google how to do it. Eventually I found how to get it sorted. It was done. But I did not appreciate how unprofessional Ashley was and how much attitude she gave me. Left a very bad feel for this place and I would never go back. I even told my husband if you ever get me a beauty voucher never get me one from pure indulgence. Absolutely disgusting behaviour from the assistant manager.