Pure Indulgence - Chermside Concept (2755 reviews)

Comment

I came to pure indulgence because I was given a gift certificate. I was just going for a 30 minute massage and was getting it to relax and yet the staff still tried to sell me products. Because of this I usually go to smaller independent salons as they don't try to sell me anything.

Comment

I booked my appointment online and was phoned on the morning of the appointment asking if I could come 40 minutes earlier, which I agreed to. When I arrived I was waiting for 5 minutes to be greeted as the two people on the counter were busy (one with a customer in store, and the other on the phone). Then, after completing paperwork and having an initial consultation with the beautician my treatment finally began (25 minutes after my arrival time and 15 minutes ahead of my original appointment time). The treatment itself was good, although the beautician kept saying it was "just 30 minutes" for the treatment as if that was not long enough to be able to provide a thorough enough experience. I'm not entirely sure why she kept referencing the time. The treatment itself was enjoyable but it felt a little rushed due to the late start time, and the 'hard sell' of products at the end was unnecessary. Spa treatments are expensive and a rare treat, especially with the current cost-of-living crisis. Please do a little better at managing time and making clients feel at ease for the whole time they are in store.

Comment

I think the service I get there is pretty good, just a little thing I would raise would be when I am having something calming done such as a facial it would be nice not to hear the other therapists standing in the outside corrider chatting away as it takes away from that.

Comment

Had an amazing facial.. Not happy I waited 28 mins in reception for my beauty therapist and not once did reception make contact with me to say therapist was running extremely behind, no water was offered while waiting, no eye contact ... Zippo nothing was said from reception!!! team..i was about to walk out, as I got up therapist came over to me. I'm sorry but your waiting service when running late is very below service. I won't be returning due to the 28 minute running late sarga.