Miss Gertrude (3460 reviews)

Comment

I come to Melbourne every 6-8 weeks from Queensland and always have my hair cut by Jezz. This time I had by a mistake from your side been booked in with Jens. Since this was my only free time I had no choice. I thought some kind of recognition of the mistake from your side would have been appropriate.

Comment

I felt like I was rushed through so my hairdresser could get to the next client. Wasn't asked how short I wanted and before I knew it, we were done with little difference to my hair from when I walked in. Probably won't return

Comment

All the stylists are amazing! always walk out with perfect colour... however...the apprentice who has finished off my hair the past 3 times has been well below the standard I would expect for the price I pay! This time I requested to not have her do my hair today but due to a shortage of staff this was not possible. I decided to be open minded and that maybe she had improved but to my disappointment she still seemed unsure of what to do or how to do it which made me feel very uncomfortable and extremely nervous considering I had a head full of bleach. After an hour of washing, toning and drying (twice due to it not being done right the first time) I ended up walking out with dripping hair, not even checking the colour, and still being charged $223 (full head of bleached foils only - no cut). In total it took 4.25 hours and it still wasn't completed. I really love my hairdresser and the colour turned out great as usual but after the whole experience Im not sure it's worth it.