Miss Gertrude (3441 reviews)

Comment

The colour service was great, my only concern was a real lack of knowledge re how to style really curly hair. The staff were lovely, it's really just a training issue.

Comment

Disappointing to have to pay a deposit for my booking without any prior warning - I can understand although after the first cancellation you should be warned not to cancel and the implications. If I couldn't make a booking I would always call beforehand - at the time the person on reception could say - no problem although if you need to cancel again we are going to request a deposit for every subsequent booking. Instead the response when I called to cancel was 'thanks for letting us know'. So I was blind sighted when suddenly I was required to pay a deposit - not just for the next booking but for every booking thereafter. Is there a period of time you no longer have to make a deposit? It has completely put me off recommending this salon and I'm keen to look for a new one - I understand the policy although the communication around it is non-existent and that is what has impacted my otherwise positive experience with your salon.

Comment

I was particularly concerned that one particular worker in a pale blue dress with very long blonde hair was unfriendly, unenthused and rough during my treatment toner and wash at the basin. I felt uncomfortable with her general manner and lack of care. I only have good things to say about every other staff member including nicole who did an awesome job of my hair and was super friendly and tended to all my hair and comfort needs.