Houghton Cuts Hair & Beauty (1721 reviews)

Comment

I booked an appointment with a stylist to find out at the end of the appointment it was another stylist that had been doing my hair. . And no one thought to tell me ! I asked for a cut but I received a trim instead . The salon also freezing cold. The stylist was more expensive than the one booked which wasn't a problem financially but again they should inform customers that it's going to cost more . This is the third poor experience in this salon so it's sayonara from me !

Comment

I visited the salon today for what I had booked as a gel pedicure. When I arrived, I was told that I wasn't booked in for a pedicure and that, due to time constraints, they only had enough time to remove the existing gel from my toes and reapply it. I didn't challenge this at the time because I assumed I had misunderstood what was included when I made the booking. I was disappointed because the main reason for my appointment was to have my feet properly refreshed, including the removal of hard skin with a pumice. Instead, all I received was some exfoliating cream before the gel was reapplied. When I went to pay, I was charged for a gel pedicure. Again, I didn't question it because I wasn't completely sure what a gel pedicure should include. However, when I got home, I checked the salon's website and found that there is a clear difference between a gel removal and reapplication on the feet (which is the service I actually received) and a gel pedicure. I contacted the salon this afternoon and asked for the manager to call me, but I still haven't received a response. This is not the level of customer service or professionalism I would expect from a high-end salon, and I'm very disappointed with both the treatment I received and the lack of follow-up.

Comment

Had gel toes and have had to go and get them redone

Comment

Booked my appointment 3 weeks ago for eyelash infills I am a regular customer for over 3/4 years now. Booked in with nadina was told she was too busy to do my lashes which I had the appointment in for 3 weeks in advance. Had my lashes done not thick enough to what I normally get not going to last me the next 3 weeks like I normally do going to cost me more to sort out. Never had issues however not very happy about this. Going to have to spend money on strip lashes to thicken my eyelashes up costing me more money. Staff are lovely I can not fault them however feel let down when had an appointment booked in advance and changed last minute when I arrived at salon.