Houghton Cuts Hair & Beauty (1721 reviews)

Comment

I visited the salon today for what I had booked as a gel pedicure. When I arrived, I was told that I wasn't booked in for a pedicure and that, due to time constraints, they only had enough time to remove the existing gel from my toes and reapply it. I didn't challenge this at the time because I assumed I had misunderstood what was included when I made the booking. I was disappointed because the main reason for my appointment was to have my feet properly refreshed, including the removal of hard skin with a pumice. Instead, all I received was some exfoliating cream before the gel was reapplied. When I went to pay, I was charged for a gel pedicure. Again, I didn't question it because I wasn't completely sure what a gel pedicure should include. However, when I got home, I checked the salon's website and found that there is a clear difference between a gel removal and reapplication on the feet (which is the service I actually received) and a gel pedicure. I contacted the salon this afternoon and asked for the manager to call me, but I still haven't received a response. This is not the level of customer service or professionalism I would expect from a high-end salon, and I'm very disappointed with both the treatment I received and the lack of follow-up.

Comment

Amazing as always... all the girls are lovely and my hair always looks fantastic

Comment

Donna was lovely, I was a little nervous of my intimate wax but Donna made be very comfortable and had a lovely chat. Highly recommend Donna.