Ella Bache - Palmerston (901 reviews)

Comment

I have been going to this salon for 10 years or more. As lovely as the consultant was, I have never had so much hair remaining on my legs after a wax and I have limited hair on my body. When I got home and had a good look I was taken aback. The beautician's technique needs to be worked on as she obviously missed a lot of skin area, was quite rough and pushed on the legs in an uncomfortable manner.

Comment

When a customer has a voucher, possibly putting a terms and conditions card or something with it. I was unaware of these issues or knew the difference between vouchers, the voucher said what service I was able to redeem it for and that is what I booked in for. The system being used for gifts or “prizes” really needs updating so customers are aware of what they can or can not receive and not go through the embarrassment. It’s the same company, under same owner. I don’t understand why it was such a great issue.

Comment

i booked via online the 'sort my skin' as i have had a acne outbreak, the day before my appointment the owner called asking me if she can change me to another facial and hour long, which offcourse was double the price! i was not forthcoming and she was very pushy, in the end half hertedly agreed to a signature facial, when i arrived for my appointment and i sought more info from the lovely Beautician she informed me that it is a general signature facial, not specifically for acne clearing...after chatting more i opted for the 'find my balance' that was within my price range. I wont be returning to Ella Bache Palmerston as the owner is only interested in best $$$ and not interested in client concern and satisfaction.

Comment

Definitely not worth $58 for the pedicure I received, at a bare minimum expected nails to be neatly painted. Severely dissatisfied and will not be returning ever. Please do not contact me. Very unfortunate that I’m home removing nail polish to repaint myself.

Comment

Came for a Signature Facial. Not the same relaxing atmosphere it once was (been an Ella Bache customer for approx 20 years). The Therapist tried to sell me products first up. These days you do not get a face mask with the Signature Facial unless you pay for an upgrade Signature Facial. They even have advertising posters in the treatment room now. The lack of attention to detail added to my uneasiness. I sound like an old whinger, I know. Maybe times have changed. The Therapist did not put a headband on me and my hair was hanging over the pillow she leaned. Eye protection was not put on me when used the UV light. I know the light is not bright but from my point of view it's courtesy. Those details help you feel like you're in good hands and can relax. Did not massage my arms and shoulders much. Instead massaged my face. Way to close to my ears and eyes! Product went into my eyes. And the end my face was sprayed without warning which made me jump. The bed is no longer comfortable as there was no option to have knees elevated. It just wasn't the experience I was hoping for. I feel like Ella Bache facial used to make you feel pampered and relaxed. But I got the feeling I disappointed my Therapist because I didn't want to upgrade ($$$) at the start. I don't mind explaining products at the end. At the start of a facial you know what you've paid for and should not be pressured to thinking you haven't paid enough. I feel the intention has changed from making you feel looked after to wanting more money from you.

Comment

The lady was very lovely , however it was the worst waxing/tinting iv ever had. For the price that you pay I wouldn’t be going back