Ella Bache - Palmerston (901 reviews)

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Always a lovely experience. I forgot how good it is. Thank you to the staff for helping me to rest, refresh and renew. Great skills and excellent advice.

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Beautiful service from Pam. Very gentle and attentive. Thank you for a wonderful service. It is my new regular salon.

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Best eyebrow tint I’ve ever had fro Ella Bachelor

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Great service. Pam is welcoming and highly skilled. Highly recommend.

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Came for a Signature Facial. Not the same relaxing atmosphere it once was (been an Ella Bache customer for approx 20 years). The Therapist tried to sell me products first up. These days you do not get a face mask with the Signature Facial unless you pay for an upgrade Signature Facial. They even have advertising posters in the treatment room now. The lack of attention to detail added to my uneasiness. I sound like an old whinger, I know. Maybe times have changed. The Therapist did not put a headband on me and my hair was hanging over the pillow she leaned. Eye protection was not put on me when used the UV light. I know the light is not bright but from my point of view it's courtesy. Those details help you feel like you're in good hands and can relax. Did not massage my arms and shoulders much. Instead massaged my face. Way to close to my ears and eyes! Product went into my eyes. And the end my face was sprayed without warning which made me jump. The bed is no longer comfortable as there was no option to have knees elevated. It just wasn't the experience I was hoping for. I feel like Ella Bache facial used to make you feel pampered and relaxed. But I got the feeling I disappointed my Therapist because I didn't want to upgrade ($$$) at the start. I don't mind explaining products at the end. At the start of a facial you know what you've paid for and should not be pressured to thinking you haven't paid enough. I feel the intention has changed from making you feel looked after to wanting more money from you.