Ella Bache - Pacific Fair (734 reviews)

Comment

If you are going to provide waxing services you need a therapist who specialises in this, otherwise stick with skin care services.

Comment

Jasmine was a wonderful therapist my only comment would be needs more practice on extractions. It has never hurt like it did and the marks on my face I’ve never had after an extraction. I should have been under the steam for 5-10 mins prior to be extracted as this makes extracting easier. The rest of the service was good.

Comment

A downside was the noise of the environment - trying to relax but could hear the spray tan in the next room and doors being pushed and pulled.

Comment

Was not an overly welcoming environment. Girl at the front was scrolling on her personal phone and took and while to notice I was standing at the desk. Went into treatment late. Therapist was lovely but didn’t say much and was quite awkward with conversation. Didn’t check in about pressure had to ask 3 times to go firmer. Hands were shaking a lot during treatment not overly strong. I believe she had great potential and hope this is taken as constructive criticism

Comment

An 'average' experience - 😥

Comment

Asked for black lashes brown brows. Asked specifically to draw the dye onto brows only where they should be as have a lot of blonde fuzzues and want to look natural not thick like elizabeth taylor. Attendant suggested mid brown and agreed. When finished looked like charcoal black had been used the same as the lashes and brows were thick and unnatural requiring much scrubbing in the bathroom immediately after. Inadequate care was taken to remove or provide tissues for client prior to asking to open eyes so in the event of stinging residue client could quickly fix byself. Instead left stinging asking for wet tissues. Sometimes occurs but attendant in the past has always given you something wet in hand to wipe with ready for when you open eyes. Usually attendant will offer time in room to touch up own makeup or offer to so you don't go out looking like parts of your face are wiped off. All staff were very nice but little things have changed which make it no longer feel like giving yourself special treatment.The rooms also used to have a scent in them and they used to play tranquil sound? Some attendants in the past would do hand moisturizer rub on your hands while the time past or head massage. Probably a long time ago and not that it was needed or expected but a lot has changed. Likely to do my own with a packet in future.