Daly Salon (1244 reviews)

Comment

On holiday from UK so first visit to this salon, Madeleine Washed & cut my hair very pleased with the result highly recommend.

Comment

I showed up to my appointment 10 minutes early happy to wait as I work 2 doors down in the arcade and had just finished work. I was set up in the chair at my appointment time and was waiting half an hour with no one checking in on me for the whole time. I finally worked up the courage to ask how long it would be before I was seen. I was informed that my hairdresser had just started a consult with a new client who walked in 15 after my appointment time was meant to start. I opted to walk out because I am super unimpressed with the lack of service and communication. The assistant gave me the excuse “sorry, this client is notorious for being late”. Why would you prioritise a late client over a client who had arrived 20 minutes prior? In addition, when the assistant went to ask my stylist Maddy how long she would be, the late client in the chair asked what was going on. Maddy informed the late client that I was the next client wanting to now reschedule because she was running late. The late client replied and said “oh thank you”. All of this went on two chairs over from me, meaning the hairdresser and client were discussing the situation while sitting next to me. Maddy did not talk to me or offer an apology at all, I had to communicate via the assistant. I get things don’t always run on time and that’s ok. But I did not like the feeling of being left with no communication and feeling ridiculed in front of the other client who seemingly had more status or right of way than me for some reason. I won’t be rescheduling to your salon, I will try elsewhere instead.

Comment

I had a wonderful experience at the Daly Salon. From the moment I arrived, the salon felt very welcoming and I was kindly offered a drink. The receptionists were helpful, friendly, and always smiling, which made the experience even more pleasant. Anh, my hairdresser, was absolutely superb. Her advice about my hair was spot on — she clearly knows hair extremely well and took the time to understand what would work best for me. I’m so happy with the haircut; it suits my face perfectly. I left feeling confident and well looked after. Highly recommend Anh and the Daly Salon!