Essential Beauty Knox (317 reviews)

Comment

I have been using your service for some time and over the past few months things have improved. Previously every time I turned up for an appointment expecting the same service provider I would be told that my regular beautician had left. More recently I have been able to have the same beautician. In terms of my most recent visit, I was contact by the service and informed that my usual beautician had resigned and I would be seeing someone new. This was much appreciated, as previously I would turn up for an appointment expecting to see someone and get someone else. I think the service has improved and this is good. The beautician I had today was very professional (Rachel) and this was also appreciated and I will continue to see her. I would recommend that some upgrading to the rooms could be done, as they seem quite drab.

Comment

Quite often when I call into Essential Beauty at Knox City, there is no one at the counter and have waited over 15 minutes until someone comes out to serve waiting customers. On one occasion there were about 4 people who walked into the store and waited whilst I was there and a couple of them just walked out unhappy with obvious lack of staff. Potential lost business for Essential Beauty.

Comment

It's good when a staff member makes you feel comfortable

Comment

i have had gret service so far. the only comment i have is that one paticular staff at knox shopping centre like to tell you how i should have my eyebrow shape.i think i like to have what i want . apart from this almost all the girls are great. thank you. a few more specials and to reward regular customers is just a suggestion. Thank you.

Comment

I was a little concerned while waiting as I witnessed a piercer put on her gloves and then operate the computer and use the mouse. I didn't think this was very hygeinic.

Comment

I got my eyebrows done at know today and they look great. The girl who took care of me was also fantastic. Although, one of my favourite things about you guys was that you gave the free change cards with piercings. Since under new management I get all my piercings done at hair house warehouse. You should get the cards back because you can get better piercers for the same price at other places.