Cosmetic Boutique Australia - Roxburgh Park (213 reviews)

Comment

Today Morgan, from Roxburgh Park clinic, was lovely, professional in her service and attention to detail was immaculate. She ensured she covered all areas with care. Her guidance and advise was much appreciated also. Second time visiting, and comfortable to say I will be back for more. The package deals are also beneficial and great deals.

Comment

one of the newer ladies treated me today. She has a thick American accent. the quality of this clinic has SEVERELY declined since they removed the girls doing my sessions at the start of the year. It is honestly so disappointing that I've spent over 2k on laser treatment, and yes, I am seeing results, though the service is disgusting. every time I am told I will be booked with the same person, then I show up to my next appointment, and there's a different person. it's so embarrassing that almost the entire team have seen my entire body, which makes me feel so uncomfortable. imagine you're in my shoes: as a person who wears the headscarf, I am supposed to conceal my body for myself and when needed for medical treatment. However, I am being exposed to multiple individuals, and they don't even suggest booking me with the same person. This clinic has a lack of communication. When trying to rebook, it's some random guy who fails to adhere to basic communication skills, and it's so uncomfortable talking to him, knowing that I could feel so much more comfortable just talking to a woman over the phone in regards to my laser concerns. My friends and sister have stopped coming to your clinic because of how appealing the atmosphere is. I am genuinely expecting reimbursement for this session: the lady with the thick American accent did not say a word to me the entire session and made me feel incredibly uncomfortable. Props to Alissa and Meryem for being amazing staff (though Alissa does not work there anymore. Shame). Ever since the beginning of June, your business has crumbled. Do better. You hire new staff yet barely train them on anything; they can't even do their job properly and look so clueless. I've been doing my laser so long at this clinic that there have been almost six different staff who've done my laser, and Meryem seems to only be doing her job properly. She's very switched on and makes me feel so incredibly comfortable and safe.