Podium Hair & Beauty (1045 reviews)

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Kelly always does great hair colour and cut

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Awesome atmosphere :-) Great Service!

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I have been a long term customer of Podium, and the feedback I will provide is only for the professional development of the person that provided me a service this time as previously I have had excellent experiences. Although the outcome of my experience this time was good, how it got there could be better. I received a cut and colour, and eyebrow wax and eyelash tint from Alex on a Thursday evening at 5pm. Alex was lovely in her conversation, however I found her a little "scatty" in her management of time, and a little rough at times in her technique. I am not sure if she was just rushed for time, as she mentioned to one of the other employees about who was to do a particular job "otherwise we'll all be here late". I arrived on time, and my hair appointment was finished at 7:15pm. My foils were put on reasonably, and then the heater/humidifier was placed over my head, however was ceased after about 5 minutes as she changed her mind to do my beauty work whilst the foils were processing. The beauty work application of wax technique was a little awkward, having to dodge the foils, and she had difficulty with the eyebrow wax lifting it from my face. For the eyelash tint, the application was normal, however the removal was a rushed, and different from the consistent experience I have previously had at Podium (not as refined). The outcome, however, was fine. The hairwashing technique was a little rough, with the nozzle of the water hose being banged on my head (and this was consistently occurring, not just one or two times). I had not noticed this occurring in my previous Podium experiences. The hair cut was ok for being freehand - previous Podium hairdressers have used a mat. The advise and suggestions that Alex provided were all good, and the finished product aka colour was lovely, and styling was nice (although I couldn't see the straightness of my bob as beach waves were put in prior to me seeing the cut). The products I purchased were not the ones that I had previously bought. I wished to buy the same shampoo and conditioner that I had previously purchased, and one of the employees said that they'd look up on the system which ones they were as I couldn't quite remember. Unfortunately when I arrived at home and checked I found that what I had purchased was not the same, however I am sure that they will be fine to use anyway. So to summarise, Alex is a lovely person, however for customer retention I would recommend a senior person supervise Alex with regards to technique, and ensure that the customer experience is to the level that Podium normally provides. I have rebooked with Alex, as I believe every person should not be judged on one experience. I am sure the next appointment will be much better.

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Love my new look, thank you so much.

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I love my haircut and colour. I thought Danni was good but Courtney has done an excellent job. ( sorry Danny) Cheers, Linley.

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Love my hair cut Kelly, thank you.