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Serenity at the Avenue (1469 reviews)



Ranked 21 of 40 in Queensland

86-88 Woodward Streets, Shop 1, Edge Hill, Qld, 4870, Australia

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Visit the Serenity at the Avenue website


You can book at Serenity at the Avenue Edge Hill online using our Book Now button located above. Select from a list of services offered, pick your favourite Serenity at the Avenue staff member and book from the dates available.

At Serenity at the Avenue, we aim to provide you with a tranquil haven where you can escape the outside world........... for a moment. We offer you the opportunity to enjoy the restorative sensations of massage, the delight of gentle body exfoliation and the renewing results of professional skin care....... it is a pleasure to welcome you to our world.

Reviewed by 1469 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Serenity at the Avenue were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
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Opening Hours

MON Closed
TUE 9:30 AM to 6:00 PM
WED 9:30 AM to 6:00 PM
THU 9:30 AM to 7:00 PM
FRI 9:30 AM to 6:00 PM
SAT 8:30 AM to 1:00 PM
SUN Closed

Payments Accepted

Payment method Payment method Payment method

Brands Stocked


What our customers are saying about us

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Yorkeys Knob
26 Nov 2024
Overall Environment Care

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Comment

Beautiful relaxing environment, my therapist Summer put me at ease from the moment I walked in and dealt with some injuries I have with the utmost care and professionalism. Cannot recommend enough, a perfect experience.

Response from Serenity at the Avenue

Oh Jeni that was beautiful for me to read. I really do love coming to work and endeavour to make our guests into raving fans just like you :) Thank You so much - Summer

Posted on 14 Jan 2025

Bentley Park
30 Nov 2024
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Comment

Friendly, amazing team. Fantastic service would highly recommend

Response from Serenity at the Avenue

Thank You Chloe :) We love when our guests love our work just as much as we do :) Thanks again - Kendall

Posted on 14 Jan 2025


11 Dec 2024
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Comment

Wow I have forgotten how indulgent the spa and massage package was. I feel like a new person. Thank you Summer,l will be back.

Response from Serenity at the Avenue

I really look forward to that Joanne :) You look after yourself and I shall pamper you again soon :) Summer

Posted on 14 Jan 2025

Cairns
19 Dec 2024
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Comment

Lovely salon with amazing service and beautiful products. Quite pricey but worth it as maybe a once a year treat.

Response from Serenity at the Avenue

So happy you enjoyed your experience, we look forward to pampering you this year :) Kendall

Posted on 14 Jan 2025

Palm Cove
19 Dec 2024
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Comment

Summer is amazing!

Response from Serenity at the Avenue

Ellen is amazing :) See you soon - Summer

Posted on 14 Jan 2025

Redlynch
07 Jan 2025
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Service Quality & Prof. Advice
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Comment

I booked a 1hr 30mins massage. The cost was $226. Not only was I dressed & in my car by 1hr 15mins mark, it wasn’t a massage it felt like an oil application. I told the girl I prefer hard pressure but being a beauty salon I kinda assumed it would be a ‘relaxing’ massage. But nothing about it was relaxing. I was super alert the whole time waiting for the massage to begin. I was asked if I had any sore spots & I said L sciatica has been tender. The area wasn’t worked on nor avoided. I get massages all the time & I thought being so expensive it would be amazing. The night markets do a way better job & it’s $50/hr This was supposed to be my de-stress before going back to work & it was nothing but disappointing. I didn’t mention I had a $200 voucher until exit. I paid the $26 difference but had I have paid $226 for a 1hr 15min oil application, I would’ve asked for a refund. The girl was lovely so I feel terrible giving this feedback but not sure if massages are a service she should be providing. I’m sure she is amazing at facials & other services. I never treat myself & I felt like so upset when I left because I had been so excited about the appointment.

Response from Serenity at the Avenue

Thank you for taking the time to share your experience with us Tilly. I’m truly sorry to hear that your visit did not meet your expectations and left you feeling disappointed. We pride ourselves on providing high-quality services in our beautiful location here in Edge Hill and it’s disheartening to know we fell short. To clarify, our massage service is an 80-minute treatment designed to provide a relaxing and rejuvenating experience. We apologize for any confusion regarding the duration and will ensure our team communicates this more clearly during bookings. We also regret that the pressure and focus areas did not align with your preferences. Our therapists aim to tailor each treatment to individual needs, and we appreciate your feedback, which will help us refine our approach. I have attempted to contact you on two occasions to discuss this matter further and left voicemail messages, but I understand you may be busy. As such, I wanted to follow up with this email to ensure we address your concerns. Your comments about our pricing and your overall experience have been noted, and we will review our training and service delivery to ensure we’re providing the best possible value and care to all clients. We’re glad you found our therapist lovely, and we’d love the opportunity to make this right. Please feel free to reach out to us to me directly at the salon 40 323 666 so I can discuss how to turn this into a more positive experience for you. Thank you again for your honesty and for allowing us the chance to improve.

Posted on 12 Jan 2025
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