Vitality Laser and Skin Clinic : Leopold (1578 reviews)

Comment

well what a morning I describe my massage as a well needed one but when I rang to cancel beaucause of medical reasons I was told I would have to pay 50 per cent cancellation fees I understand processes are in place but as a valued customer as you say you don't seem to really care about your customer this is the first time I needed to cancel and could have proved my medical condition as its an ongoing one but I didn't feel like a valued customer as this phone call took place . look after your customers don't customers come first and this is the reason you have your business in the first place

Comment

I was talked into having a different treatment to the one I usually get. I wasn't advised about the price difference until I went to pay, which was a lot more than I was expecting. I was quite disappointed on this occasion.

Comment

I had a massage and facial & was looking forward to a relaxing experience, however I was placed into a room where I could hear the constant chatter between the staff & customer in the treatment room next to me. 3 different clients were in the room during my treatment time and then I could hear a machine operating! Surely when booking someone in for a 90min service you would consider which treatment room you are placing them in. Its not like there wasn't other rooms available & a small consideration can make or break the treatment. Also the treatment advertised online described a choice of hand or foot massage. I wasn't given an option & received neither. I instead had a scalp massage which I dislike & one of the reasons I chose the facial I did was because it didn't include a scalp massage. Overall a very disappointing experience & I feel ripped off. Won't be back