Pure Indulgence - Robina North (2540 reviews)

Comment

Service I received , I could have done at home. 25 min of my 50 min treatment was just spent laying on bed with cream on my face . I was expecting a relaxing treatment but there was not really much of this . With other facials , neck or hands or décollage would have been massaged whilst I was Laying there. I’ve had many facials so I do know what to expect and this did not Offer anything like others . This was nothing special at all for over $100 !

Comment

I was gifted a gift voucher for my birthday and decided on a deluxe hot oil pedicure and also booked shellac removal. The removal took at least 30 minutes and now I have a sore toe from repeated application of acid tone and filing. I was half sitting and half laying on a treatment table and when pedicure started half to bend my knees to put my feet in a large bowl filled with warm water that was lucky if it reached my ankles and that was my position for close to 1 hr with the therapist leaning against the bowl so it didn't fall off the bed whilst she was trying to complete what was supposed to be a pamper service, so uncomfortable. Also the entire time she was trying to remove the shellac she didn't stop talking and was definitely a glass half empty outlook on a lot of things. If you are going to charge premium prices for a deluxe service then provide that service.

Comment

The services have declined since moving to the new location. The experience of staff, is noticeable. Prices need to be a bit more competitive, and higher level of service.

Comment

I wouldn’t normally complete a survey after my treatment but this time I feel as though I should, just to let you know that my experience wasn’t what I would normally receive at Pure Indulgence. The beauty therapist was new she was lovely but during the treatment I felt as though she didn’t listen to what I wanted. She was very loud during the prep and cleaning up. She constantly dropped equipment. It was a very bizarre and I felt very awkward. If I hadn’t been coming to Pure Indulgence for years I wouldn’t be coming back if that was my first treatment.