Pure Indulgence - Robina North (2540 reviews)

Comment

I received no explanation of my service prior to it starting. Massager did not check that I was comfortable with the pressure she applied. Staff talking in other room or reception area could be clearly heard during my treatment so not very relaxing. I really did not find it all that relaxing for the cost of the gift voucher my husband bought for me, and it was called Massage heaven! I feel my massage therapist may not have been very experienced, however she was very pleasant. Also,the towels could be softer, getting old, the towels not me!

Comment

It was mostly positive except that I had oil in my hair from the treatment which made me very self-conscious,because it looked like I hadn't washed my hair for a week. I had wanted to do some shopping afterwards, but I quickly left the centre and went home.

Comment

The questions of the survey should be separated into experience and service. The service provided was of a high standard and the beautician was professional and friendly. The salon vibe unfortunately has changed. I've been coming to the salon for years up until about six months ago when i changed suburbs. The salon reception area used to be calm and inviting and the person at the front counter was discreet and quiet spoken. My visit today was disappointing. I felt it was disorganized, rushed, its a little tired furniture wise and not an environment that would be conducive to one winding down to have a relaxing massage while waiting for your not so cheap appointment. The lady at the front counter was friendly but bless her heart was quite loudly spoken so when i checked in the whole salon and im sure the people walking passed knew i was booking in for a bikini wax! I reiterate that behind the doors to the rooms, it was the quiet quality service i expected. Sorry for the negative part of the feedback. I used to love this salon so just sad its not what it used to be.