Pure Indulgence - North Lakes (3113 reviews)

Comment

Poor technique/training of therapist in eyebrow waxing

Comment

I booked my appointment with the intention of a relaxing experience. I booked both a facial and a massage. My beauty specialist went into considerable detail regarding the skin care I use at home. As I booked a facial I can understand why this would be necessary to an extent. However, having made it very clear at the start of my consult that I was here for a relaxing experience and I was very happy with my current home skin care routine I became very frustrated when I was continually asked about the brands of products I used, even to the point of feeling insulted and judged. The facial and massage was enjoyable. I understand that upselling further facials and products is a part of running a good business, however the specialist definitely needs to work on her delivery of this and identifying which customers would be the best ‘targets’.

Comment

My therapist was lovely but I feel that for a relaxing massage, the amount of outside noise does ruin the experience. I could hear chatting from the front desk, clients coming in and out of the main door that leads to rooms. When I get to the counter I am automatically told that I’m using a GV which I have not even disclosed . I am fortunate enough to receive GV and I do tend to use them at my appointments but I found it rather presumptuous and unprofessional to assume that I was going to pay by GV. I’m not sure I would return for a relaxing massage again.