Pure Indulgence - North Lakes (3102 reviews)

Comment

Hello, My Ratings for environment is simply because for a massage I do prefer a warmer environment – although I know this is hard in shopping centres. I cannot fault the massage experience or the service from all staff. However the rating for experience and recommendation is lower because I really don't like having a relaxing treatment followed by a sales pitch. And it happens every time I have been to a Pure Indulgence Store in Brisbane North Lakes, Chermside or CBD. When I treat myself to spa/beauty treatments it really is a TREAT that typically stretches my budget or is gifted to me. It's a very awkward experience to have to bat away sales offers/discounts/deals to end a treatment which should leave me feeling relaxed, happy and keen to do it more often. I understand that you can make more money this way and in fact the first massage I had (a Gift) was so good that I did purchase the 3 pack at the end because I did feel great. However, I left the store cursing myself for adding more items to my credit card on a whim just because I was feeling good. Yesterday I returned for my 2nd of the 3 massages and was AGAIN offered the 3 pack and some soothing gel (straight after the massage and then at the front of the store). It is this experience which has left me not wanting to go for my 3rd massage because I know it will end with feeling embarrassed at saying no to further offers before I leave. And I actually feel humiliated saying "no", or "I'm sorry I can't afford it today" in front of store around other customers. Therefore I will not recommend Pure Indulgence to friends and family who I know find this sales pitch awkward too. And I would not buy Pure Indulgence as a gift so that the person I gift an experience to is not put in this situation. This is a shame as your staff, products and environment is great. I leave feeling that everyone is more concerned about making commission or a sales target rather than leaving Clients raving about the "experience itself and asking for information about the products. which were used."

Comment

Will continue to use this service. Only place i will go for eyebrows.

Comment

I've been going to your salon for several years now & have always had great service & my treatments have always been great. For some reason my visit on Saturday was not to the standard I would have expected for the price. A couple of things: 1 - the beautician didn't introduce herself, 2 - she seemed very much in a hurry & didn't even ask what colour I have for my eyelashes. 3 - the tint for my eyebrows was put on & wiped straight off (it's usually left a minute or so). 4 - when she waxed my brows, she didn't bother with the outer part so I had to pluck when I got home (too hard to see this in the room), 5 - my eyelash tint wasn't left on long enough so can't even tell, 6 - normally when the tint is on my lashes, I get offered a hand massage or scalp massage but I was offered nothing. Somewhat disappointed on this visit.