Pure Indulgence - Carindale (2054 reviews)

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The staff are always wonderful and the service excellent. I always recommend pure indulgence to my friends and family

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Laura did such an amazing job with my eyebrows and being my first facial I loved it 😊

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I would like Pure Indulgence Management to recognise staff member - Holly from Carindale. She gave me exceptional advice about which treatment would be best for my skin and which would address the concerns that I had about my skin. I was very concerned about peels and microdermabrasion and she alayed all my fears about these treatments by explaining then to me in very simple and easy to understand language, and when I experienced my peel it was exactly as she described to me that it would be. Her knowledge was exceptional and her customer service was excellent. As a busy mother with not much spare time or cash, it was very refreshing that she understood that for me skin streatments were a luxury. She did not push products on to me which I really appreciated. She made my experience very relaxing which is exactly the reasom I have facials for. To escape for a while and have me time. It is because of Holly that I will return to Pure Indulgence at Carindale - as previouys experiences have not been relaxing, as the therapists are continually trying to push their products whilst I'm trying to zone out and relax. Prior to this appointment I was considering switching to another company's beauty salon. However purely because of Holly I will return. The only negative aspect of my experience is that I often don't find the girls at the front counter very friendly and when you pay for your treatment the girls sort of push you to one side to get to the next customer. To me exceptional customer focused service, means that the front counter girl should finalise your account and future appointments before moving onto the next customer. You feel quite worthless, like great we've got your money now move on. Let's face it we all have to wait our turn in life even at the Woolies check out.