Pure Indulgence - Carindale (2042 reviews)

Comment

Personally my experience was good, started with a one hour massage, one hour facial and then a pedicure Pros - Best massage I’ve had at a beauty salon Face felt good during treatment Therapists were friendly to me Pedicure colour I chose was available Attention to detail in pedicure was good Cons - Attended at roughly the same time as my Mum and sister ( although we couldn’t all get the exact same time we had the same treatment . When we discussed it afterwards we discovered that although we all used the same gift cards for the same services our experience was extremely inconsistent and that is extremely disappointing. To name a few, my Mum and sister had their skin assessed with a machine, I just answered the questions on the form, I had the steam machine used on me and they didn’t, I had a full body massage and they didn’t, My Mum and I had a machine that removed the skin from our feet, my sister didn’t. My Mum was constantly talked in to upselling including even the facial and thankfully I was not. She was also accused of having a fungal infection in her toes cause she apparently goes to CHEAP ASIAN places, that remark alone disgusts me! She’s had those toes for at least 10 years and was told from the doctor and the physio it’s from years of wearing shoes and being on her feet. I was also rushed out after my toes were painted without allowing any time for them to dry Finally my Mum and I were also not told of anything to do or not to do following our treatment. My sister was handed and entire sheet and had it all explained. As I mentioned this is outlining the major inconsistencies as there are so many more that occurred Overall for an experience that cost a total of $1200 for my uncle we are very disappointed, especially for our Mum who was treated very poorly, everyone should have had the same experience and come out feeling good, rather than having to compare

Comment

Amazing customer service from the entire team as always! Rachel did an incredible job and was super friendly and accommodating! I will always recommend Pure Indulgence Carindale as the first contact point for all things beauty and relaxation! 10/10 Service!