Pure Indulgence - Carindale (2062 reviews)

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Tried to force me into buying 4 products I didn’t want

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I was disappointed by the treatment today. I have been a client for over 10 years of this particular salon, after today I am seriously considering not returning. The therapist wasn't familiar with the room or equipment, she hadn't used the products before and took a long time to get started (which probably explained why my appointment didn't start on time, I had to wait 20 before getting seen plus wait once being taken into the room). I don't think your hire and training standards are what they used to be. I used to enjoy all types of treatments, no matter how unpleasant, because you felt spoilt and like you were at a spa, now it is just an over priced service with no point of difference or reason to be loyal.

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Good experience however I didn’t appreciate being told to purchase particular products throughout and at be end of my testaments

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I am extremely disappointed on my recent facial at Pure Indulgence as the whole experience was basically pointing out my skin flaws and an up sell on products. This up sell continued when my facial had finished and I was lying on the table still undressed - I felt very uncomfortable. I did wish to purchase a product/s prior to my facial, however after the continual sales push I received throughout my treatment I decided not to. When I told the therapist that I would not be purchasing any products her voice changed to a negative tone. I couldn’t wait to leave the salon. I have a 9 month on baby and what was meant to be some ‘me’ time and a somewhat relaxing experience turned out to be awful one.

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My experience leaves much to be desired. The massage ,"room",cupboard, was small,hot and dirty.I could not open the cupboard to store my clothes,the massage bed needed to be moved to get to the cupboard. There was no air in the room.The price of $119,does not warrent/ demand the standard of service. This experience was a great disappointment. I requested relaxation and stress relief, the hot cramped conditions added to my distress. I paid to be even more uncomfortable. The outward appearance of the salon does not match my experience at Carindale. No return or referral from me.

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I appreciate that the girls feel like they have to make conversation but sometimes we go there just for 30mins of piece and quiet. Also my girl rushed through the service that quickly, spoke the whole time and did my eyebrows black and not natural brown then told me that she'd hate for me to have wasted my visit. I asked for natural brown that's what I want not what you think is best especially after asking me what i'd like. I ended up having to fix my eyebrows once I got home, not happy for what it cost.