Pure Indulgence - Carindale Concept (1981 reviews)

Comment

I filled out a form giving information about my skin routine and what I wish to achieve with the facial. When I was taken into have my facial the girl got the blank form I had already filled in and started to ask me the questions I had already filled in. I told her I had already filled it in and had a pre paid facial, she wasn't aware of either.

Comment

Fantastic service and nice atmosphere. Massage was good, just lacking a little strength at times.

Comment

I love ur facials but had massage for first time at pure indulge and it was more like stroking my back and rubbing oil in my skin ; (

Comment

The staff member who did my brazillian wax was a lovely person however the experience was not pleasant. I have been coming to the store for many years yet this was the first time that I found the experience very painful. Rather then doing small wax strips she covered large areas with wax, making it difficult to remove quickly and incredible pain. I think this staff member may need a little more training in ways to make the brazillian wax more comfortable and less painful.

Comment

Website needs to clearly state surcharge information

Comment

For me I found the product knowledge great and professional advice great and staff had professional manners. I would say the staff pushed on selling products too aggressively. I think I said no about 5 times which is excessive. I think potentially there can be more training or specialising with pregnant women. I advised I was heavily pregnant (38 weeks) thinking there would be some measures in place so I was surprised being expected to lay flat on my back for a more than 2 hour appointment where the purpose was to relax however that position is anything but relaxing. That’s a risk for both me and the baby safety which should be known through basic training. Other places I’ve been to were very accommodating to my pregnancy, so I was surprised in this instance. I think this feedback is important for pregnant clients moving forward. It’s worth noting that my partner enjoyed his experience very much, thank you