Pivot Point Academy Melbourne (204 reviews)

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I came in for a half head of foils (highlights and lowlights) and had my hair styled after. The service took much les time than expected (no longer than with an experienced hairdresser) and the result was fantastic. Exactly as I wanted.

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I have been a customer at Pivot Point for over 5 years and I have a very pleasant experience every time I visit. However, last time I was there (two days ago), one of the supervisors who was on duty (who I've never seen before and don't know her name), was very arrogant. I asked for an opinion on a hairstyle and she managed to create a conflict situation within the first three sentences. She frowned as she spoke, and she was pulling my hair like I was a doll not a human, while she was explaining the trainee what she needed to do. She also gave instructions to the trainee without clarifying with me first if that is what I had in mind. And when I asked her to clarify the terminology she interrupted me and arrogantly said "I was just about to explain what that means!". Several times she said: we are only an academy, we can only do so much", and "this is just how your hair is like", but throughout our conversation, she didn't hear the word I was saying as what she was saying made no sense in the context of my inquiry. She was very grumpy, and frowned the whole time. Very unpleasant experience! She looked like she was having a very bad day, and I hope that's not her usual character, as it is most unappealing! The trainee later called another supervisor to give second opinion, who was very friendly, calm, listened and talked to me without ignoring me, and she checked up on the trainee several times as this hairstyle was new to her. The trainee, with the advice from the second supervisor, managed to do a great hairstyle, which I am very happy with, and in my amateur opinion, it was a fairly quick and simple hairstyle and exactly what I was after. I generally, like the atmosphere at Pivot Point, students are always friendly, and I am not a fussy customer, which is why I don't mind students working on my hair. But this lady shocked me with her attitude, as I was not expecting that at Pivot Point.

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Once again a very pleasant experience. Thoroughly professional service. And what was even more surprising was the student actually listened to my needs and went above and beyond my expectation bearing in mind that the student is still learning. The experience was actually more professional than some of the qualified hairdressers I have been to. I think students name was Adrian and he should be commended on a job very well done. Not only did I feel like a million dollars when I left the salon but he also managed to provide a prompt service (only took 45 mins for cut and blow dry) ensuring I was back at work on time. Thanks again all. Will definetely be back and will definetely recommend salon to my family / friends and work colleagues.

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Really easy experience, My hair is looking great !

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Totally enjoyed the experience, the service and loved the look. Also loved the extra touch of massage before the wash and blow wave. As always a fantastic service.

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Quick and effective service,hair was wonderful and exactly what I required when I left the Salon!