Lattouf & Co - Rouse Hill (473 reviews)

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I had the spa pedicure. The massage went for about 1 minute and it was more just like rubbing exfoliating scrub on my feet and legs than a massage. I never received the mask. I didn’t think it was even worth the $40 I paid. I could have gotten a lot more for my money at nail salon. I was disappointed because it seemed like it was going to be really great but it wasn’t. However, it was a nice touch having a peppermint tea while I was waiting for my pedicure.

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Normally the service here is great, Barry the owner regularly goes above and beyond to ensure clients are happy, offering tea coffee etc. Also Rebekkah is excellent always gives great service. This time i visited neither were there, no offering of coffee, salon freezing cold,no proactive styling advice given just asked what i normally get done. Other clients came in and asked what the stylist thought or if there was any inspiration magazines to look at, client was handed an i pad and told to search the internet. She had to call the girl back over for help when the internet was not connected. This particular staff kept referring to me as luv, sweetheart, honey...Not a great service experience. I will return but make sure i stick to my usual stylist.

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I expected more then i receved

Comment

The girls are really lovely and friendly. I went there for a wash and blow dry I can admit I was 10 minutes late. I added a treatment but ended up taking 1 hr45 mins to get a wash, treatment and blow dry. The way it was blow dryed, I walked out with frizzy hair and still the roots were wet in my hair and no products were even added to the hair before commencing the blow dry or after... I know that Lattouf are changing the overall look and to better the salon. It ended up costing $55 which was quiet cheap, I think the girls maybe need to work on time management and the pace of being quiet and then having a rush through the salon. Also in salon training to crucial to perfect all treatments... I noticed a few other clients were a bit on edge wanting to know how long before they started their treatment as they were running late too. Some Of them were getting their hair and make up done for their formals.I will be back in the salon to give it one last go. Hopefully next time it will be a better experience.