Heading Out - Fitzroy (1680 reviews)

Comment

I had an appt at 3.30pm to get my hair done for an event that night. The hairdresser finally spoke to me at around 3.50 and said she’d be 10 minutes. She didnt walk back over to me until 4.25pm and then finally began my hair. I had to re-arrange all my plans and then my hair curls dropped so i had to re do them at home myself anyway. I’m super upset i was discounted any money for sitting in the chair waiting 55 minutes for my appointment to begin. If i had of known it was going to be a 4.20pm appt i would have done my hair myself in that 55 minutes.

Comment

Very disappointed with the service. My hair colour was not as discussed and when I tried to say it was not as I thought it would be and that maybe we'd misunderstood each other I was told I was wrong. The colourist never checked on my hair after it was washed. I was told the manager would call me to discuss that I was dissatisfied and I never heard back from anyone. It is an expensive salon and not offering a service to match.

Comment

I will call you to discuss.

Comment

I will never visit this salon again - the hairdresser who did my hair was lovely however I feel that I am not welcome here and that my hair is "too hard" - I'm extremely offended. I had a similar experience years ago at the Balwyn salon and that is why I stopped going there - now that Monica is at Fitzroy, again I feel that whenever I make appointments she makes a big deal about "how hard" my hair is and I feel offended. Getting my hair done is a treat. I will be going somewhere where I feel good afterwards not that I have put someone out by my terrible hair.