Heading Out - Balwyn North (814 reviews)

Comment

The senior staff at the Balwyn salon are very skilled. I always leave with a great result! The support team are always very friendly and never want you to be sitting there with an empty drink. The salon itself isn’t particularly clean however and in need of an update/ perhaps tighter policies on cleaning mirrors/ brushes & surfaces. For the price you are paying you expect this to be a given.

Comment

I saw D'Artanian at Balwyn, who was nothing short of amazing. This is the best hair cut I've had in a long time. He however, seemed to be surrounded by very inexperienced/unprofessional staff. They were certainly not an extension of him! I was left at the counter numerous times after my cut, had to ask three times what the cost of a product was, which by the end I gave up. When we got there, there was a guy in what looked like a trades uniform behind the counter… not what you expect of a salon of this calibre.

Comment

Student cut was $75 and sideburns were not even trimmed. Very basic cut and wash for cost. Not good value and won’t be back unfortunately.

Comment

I waited an additional 35 mins after the start of my appointment for you hair stylist to come to me. While they stated I would have to pay a $50 fee if I cancelled, it is apparent there was no discount to me if they were running late. I would seriously reconsider using their services again. No explanation was given, it was just assumed my time wasn't important.