Hair Beauty and Soul (2301 reviews)

Comment

No matter how busy they are, you always feel like their most special client!

Comment

I arrived on time but was rushed to the wash basin with my handbag still on. I asked if I could put my handbag on a nearby chair. Looking dismissive she said that's fine. She rushed my hair wash and only shampood, rinsed and massaged the top half of my head. When she offered a treatment she failed to mention the price before offering it to me or else I would've had to pay a higher price not knowing it wasn't included. Luckily I asked. She combed my hair with a sharp comb and scraped my ear. I asked if she could use a comb not so sharp as it was hurting me. She replaced it with another comb and continued to scrape my ear! The capes need to be replaced with full capes as it acts like a long bib where the customer is left with hair all over their back feeling dirty and itchy covered in hair when they leave the salon. Now there's hair all over my car seat! The chair was uncomfortably low where my legs were cramped because the hair dresser did not think to sit on a high stool but instead sat on a normal height chair while the customer is forced to sit so low. Because she was rushed my hair was crooked so I had to point out areas she needed to fix. Worst experience ever. I was served by Justine. I suggest they serve each other so they can experience just how terrible their service is.

Comment

I had a great experience, this was my first time that I have come to this salon and I really appreciate all the little extra things that were done. I loved the heat towel and the great head message and I was very pleased with my colour, the young lady listened to what I wanted. I also had along day at work so I really enjoyed my coffee and tea.