Ella Baché - Berwick (1908 reviews)

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no

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i wihi had a little paper card that told me how many hours after my tan to wash it off as well as some tips

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I had a wonderful facial which was greatly needed. However I found that the therapist was extremely talkative and I personally may have benefitted from less conversation and more relaxation.

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This was my first time visiting Ella Bache. Overall, it was a decent experience: Renee (my consultant) was highly skilled, knowledgeable & provided an excellent treatment experience. She was clearly experienced & was incredibly passionate which was refreshing from a customer experience perspective Treatment facilities are good- (probably not as well fitted out as Endota but certainly adequate). My only gripe would be the excessive product/add-on treatment push - I understand a bit of this goes with the territory however I much prefer Endota's approach to this- a list of everything used at the end with no pressure or overt pushiness- I'm much more likely to purchase products if presented in this fashion. I didn't really care for the sneaky add-on services tacked onto an already pretty pricey treatment (although I was respectfully listened to when I advised I was fine with my originally booked treatment). To me, the push to purchase products/services when booked in for some relaxation detracted from the fantastic treatment experience itself. All in all though, for know-how, technique and quality products- Ella Bache is definitely a strong contender.