Ella Baché - Balwyn (1038 reviews)

Comment

Hi there. I’ve been to your salon 4 times now and received 3 facials. All of these treatments themselves have been fine, however when I book online it states that the treatment goes for 1 hour and is $95, however the facial only ever goes for 45 minutes which I find to actually be illegal as the full service I booked and paid for was not provided, or misleading advertising for 1 hour for 95$. My facial today was mediocre. My therapist was nice, however took half the facial time organising creams etc; that I felt like I really only got a 30 minute facial for $95 which is outrageously overpriced… at one point she even left the room for 3 or so minutes. Please can I have someone contact me about the time of the facial I have had missed on these 3 occasions, and have me reimbursed as I’m quite over it now. At first I thought it was my mistake but now it’s obvious this is just your mistake that you’re taking people for a ride with. I even have the email confirmations stating the 1 hour booking.

Comment

I booked a special package (3 different treatments) and had to do this over the phone as it was not available on line. Booked a time. Received a call the day before to come in earlier which I did. Had one treatment done and then find out the booking made on the computer was only for the one treatment instead of the package deal containing 3 treatments. Told if I want the other 2 treatments that were part of the package I needed to come back another time when I book in for another treatment. The person who provided the treatment was lovely. But there is obviously an issue with front of house booking. Very disappointed as it was a birthday gift.

Comment

Thank-you for the treatment. I'd recommend more friendly service, in a service industry. As the lady who served me, and the lady who did my treatment was a little condesending and unfriendly. The treatment was nice but too quick/rushed in my view. Nice products but good friendly service is what brings people back! :) Hope this helps

Comment

The experience is ruined for me with continuous upswell for add ons. The 99 facial is heavily promoted and it’s the price point I can afford. Then the last three times Tim suggested extra 40$ treatments. Also 40 $$ for 5 minute eyebrow tidy is a total rip off. I don’t think I’ll come back. The therapist gave a really good treatment by the way. Karen