Ella Baché - Balwyn (1038 reviews)

Comment

Didn’t consult my brow wax at all and just started waxing. My brows are so much thinner than usual and the front left eyebrow has been shortened and is uneven. She was scratching at the front of that brow for a few minutes and I’ve come home to look and it had been bleeding, it’s very sore now. Didn’t realise how unhappy I was until I got home. Never had a bad experience here before but please ensure you consult your clients before you start waxing their brows.

Comment

Georgia my therapist who did my waxing & facial had a bit rip down the dide of her uniform. When I was getting waxed I was covered with a white towel that had either make up or fake tan all over it

Comment

No one at the reception when I arrived nor instructions to call someone. Waited and then found a bell to call someone. There was some confusion about my apppointment and I was asked my phone number again I confirmed my appointment time. I waited until 15 mins past appointment time and I asked if it's going to take further time. When I asked one of the two ladies who had already been discussing with another staff for the last few minutes said she will be doing my service. She was already late, but kept me waiting further whilst she spoke or trained another staff. This got me late to pick up my son after his class. When I mentioned the delay, the lady apologized and said that she will do it as quick as she can. Why would I wait for 15 mins to be rushed with my service. Finishing it quickly is always something you need to do for your own differentiation. The professional service was fine but CUSTOMER's TIME NEEDS TO BE RESPECTED.