Ella Baché - Balwyn (1040 reviews)

Comment

Good atmosphere but salon appears to be quite rundown. Warm towels used during service were not warm at all and had strange, musky smell to them. Music could be barely heard so that created uncomfortable silence in treatment room. I booked a particular treatment because of description online, but not all parts of that treatment were completed. I wish I had been warned in advance as I would have chosen a different treatment instead. However, extremely friendly staff that made me feel comfortable and looked after.

Comment

I booked a two hour appointment with a specific person, however on arrival I was placed with someone else. This was not communicated to me. The appointment was for 2 hours, however I finished 30min early. The massage portion was just okay unfortunately. I did request a firm massage and it was quite light and didn’t target the areas i mentioned - lower back/neck (was very brief and seemed routine). The good level of firmness applied was only brief and the rest was a lot of just rubbing which didn’t really do much in terms of relieve pain/muscle tightness. The girl I had was lovely and explained things well, this review is no reflection on her - more what just seems to be standard practice at the spa. I did mention the level of firmness once, however I expected the treatment to go on for longer and improve. Perhaps it was because the treatments were combined? But either way 30min early seems a bit much. For the cost ($185) of what ended up being ~70min in the room I didn’t find it to be particularly good. In my opinion it would also be good to invest in some softer towels without a pattern as the ones you have are quite hard and leave a very noticeable skin imprint when you get up, which isn’t ideal for when you leave.

Comment

Lovely girl, she did express her regular treatment work was with skin. Maybe not ideal for waxing....... one of the more messy and painfull waxing tretments i have had.

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The experience is ruined for me with continuous upswell for add ons. The 99 facial is heavily promoted and it’s the price point I can afford. Then the last three times Tim suggested extra 40$ treatments. Also 40 $$ for 5 minute eyebrow tidy is a total rip off. I don’t think I’ll come back. The therapist gave a really good treatment by the way. Karen

Comment

Thank-you for the treatment. I'd recommend more friendly service, in a service industry. As the lady who served me, and the lady who did my treatment was a little condesending and unfriendly. The treatment was nice but too quick/rushed in my view. Nice products but good friendly service is what brings people back! :) Hope this helps

Comment

I booked a special package (3 different treatments) and had to do this over the phone as it was not available on line. Booked a time. Received a call the day before to come in earlier which I did. Had one treatment done and then find out the booking made on the computer was only for the one treatment instead of the package deal containing 3 treatments. Told if I want the other 2 treatments that were part of the package I needed to come back another time when I book in for another treatment. The person who provided the treatment was lovely. But there is obviously an issue with front of house booking. Very disappointed as it was a birthday gift.