Elias George Hair (2072 reviews)

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I’m extremely disappointed with my recent experience at Elias George. I came in expecting professional service and expertise, but unfortunately, my visit fell short in many ways. I opted for foils and chose a specific colour, trusting that hairdresser's expertise would ensure the foils were fine enough to blend seamlessly. I shouldn't have to tell you the way to do it. I was flexible too because I knew I had previously dyed hair which can cause issues with achieving new colours. However, the result I received was stripey, with bright, untoned colouring. What made this worse was the lack of consultation or creative direction to help achieve or help me get closer to my reference image overtime. Instead of discussing how to get the desired look, she dove straight in, and the outcome reflected a lack of care and expertise. After leaving the salon with semi-wet hair (to maintain my natural curls), I was horrified when it began to dry. The poorly blended foils and bright colour became more apparent, leaving me panicked and upset. I called the salon, and while the response was polite and they agreed to fix it, I was disappointed that I had to explain what seemed like an obvious issue to any hair professional (in this case the hairdresser and owner). They both addressed issues with ideas of the goal and miscommunication, and later she informed me that she should have taken a balayage approach which only made me more upset and frustrated that she wanted some consoling and understanding of her feelings towards her mistakes. To fix it, a toner was applied to deepen the foils, but unfortunately, I left the second appointment with the same results as the when I arrived for my first hair appointment with the same dark red brown but only this time, dried from the bleach and dye. Considering I paid $435 and spent seven hours in the salon (from 9:00 AM to 4:00 PM), I feel bitterly disappointed. In hindsight, I should have requested a refund but no one wants to be that customer who complains and I was in shock and panic about the outcome of my hair and being in this uncomfortable position. What adds to my frustration is that I had a consultation weeks prior, during which notes were supposedly taken, and a deposit paid. It’s baffling that this wasn’t communicated properly. This experience has left me doubting the salon's expertise and integrity. I also noticed another client next to me experiencing similar colouring issues with the hairdresser. It’s clear there is a gap in technical skills and consultation practices that needs addressing. I also note the advice given to me about how I could move forward with the bleached foil sections which was incorrect. She said I could go any colour I wanted as it was already prelightened but it was coloured with red which is hard to get out and colour correct. Stripping my hair would be the only way to achieve "any colour". On a positive note, she did ask me to follow up with her on the second toner, but by then, I’d lost faith that my feedback would lead to any real improvement or training. Ultimately, I won’t be returning to this salon. I left with the same hair colour I arrived with, only drier and with poorly executed foils still visible and less money. I hope the management takes this feedback seriously and looks at it as an opportunity to invests in training staff on colouring techniques to prevent more disappointing experiences for future customers.

Comment

Hi, Im not usually one to complain but my experience this time was not a good one. Dont get me wrong the person who did my hair was kind and considerate but it took a long time before she got started as she was constantly answering phone calls and dealing with the walk in customers. I came in for a keratin treatment as my hair is very dry and frizzy. The lady was aware of this and assured me that keratin treatment will help rid my frizz. Unfortunately it wasnt done correctly and i believe the incorrect product was used. When i raised my concern about how my hair was done last time she said that there was enough product in my hair but she only applied it to my scalp and combed in the rest, without adding keratin along my the length of my hair.The bottle that was used was a white bottle with hand written 'Keratin' when last time it was a black bottle which read Brazilian Keratin. My hair is still dry and frizzy. This experience cost me $300 + $50 for the shampoo and conditioner pack. When i went in to have my hair washed it was washed by an assistant which is fine but then the lady explained to me it was because of the way the trainee blowdried my hair, which was why my hair remained frizzy. When i then told my lady that i think its because she didn't put enough keratin she said "its ok,il use the stronger product next time". I am not sure if il have my hair keratined there again. It has now been approx 3 weeks and I just feel disappointed and unsatisfied with my hair as i dont feel that the treatment worked as I initially mentioned and i dont think my complaint will be resolved without confrontation and me being blamed for not doing this or that.

Comment

This was my 4th time at the salon and I usually book with Abbey. Abbey was away so I was booked in with the manager. (Not sure if her name) she was busy cutting hair for almost an hour and asked the younger trainee girls to do my colour .. which I don’t mind. However not to be acknowledged from her or a little apology to say she didn’t have time to do my hair would have been nice. My booking was made at least 2 months ago so I wasn’t sure what the issue was. And when I came in at 9 am for my appointment they also advised me to come back at 915 and when I got back there she still wasn’t available and as I said she spent at least an hour cutting and blow drying someone’s hair. I didn’t feel welcome at all. When abbey is there it’s a different environment.. she’s so friendly and professional at the same time. the lady who blow dried my hair was very nice also.But having no acknowledgment from the manager i felt like I wasn’t wanted and she also didn’t seem like she wanted to be there that day!

Comment

As a long time client I feel my continued support for Elie's is taken for granted when other clients are attended to before me when I always make my appointments well in advance and am usually easy to get on with- today I have to comment that I was very disappointed that I was asked to wait after someone else (who come in after me) sat down for a trim after a colour - as l was lead to my seat also for a trim after a long wash after my colour . I did have the first appointment of the day.

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$160.00 for roots to be touched up is overpriced. Online booking is confusing.

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I called up the service to enquire if they cut curly hair - in particularly if they are knowledgeable about the 'Curly Girl method' and I was told they were. The hair dresser I had cut my hair neatly with good layers - for straight hair, but had no idea what the 'curly girl method' even was. Now, my curls are extremely undefined and my hair looks terrible. I am not impressed with my hair cut at all. On a good note, the facility was clean and professional and the staff were lovely. I would highly recommend this business to anyone who has straight hair.