Djurra Lifestyle Salon and Spa (2349 reviews)

Comment

It was difficult to find an oasis of calm. I had been saving this birthday gift for a special treat and finally booked - just seems I chose the wrong day. The salon was it’s usual busy Saturday but there was a 5y/o being entertained loudly nearby - it felt like I was in a kindergarten. Between a shrieking 5y/o, the constant hairdryers, the business of the basins, and my poor lady being interrupted several times by other stylists asking if she could do a wash / etc next, it was really difficult to relax. The treatment itself was lovely (magic hands!) but I left more tense than I arrived, and with a headache to boot. Please consider moving hair treatments more than 30mins to the spa section during busy days, especially if there are young children around.

Comment

I was quoted $324 for full head foils and long hair cut. I also had their first time offer $30 voucher. It took over three hours and while I'm very happy with the cut, the colour is barely different to what I walked in with. I had light brown hair with old blonde highlights and I asked for dark brown with reddish/copper highlights (with a reference photo). My hair is now marginally darker with a slight red tint but mostly blonde highlights still. As good as the cut is, a subtle colour change (not to mention, not what I asked for), should not cost $401 ($100 deposit when I made the booking and $301 charge at the end of my booking). I doubt I would have been happy to pay $80 more than I was quoted (technically $110 if you count the voucher) if the colour had come out exactly as I asked. I questioned whether that was the correct amount considering my deposit and voucher and was assured that it was correct. At this point I had spent so much time there, I just paid and left. The salon is nice and the people I interacted with were lovely, but it doesn't change the overcharging for a good haircut and a very subtle colour change.

Comment

Hi, I would never normally complain nor fill out a survey but I was so disappointed with the service I received at my last appointment. My usual stylist has left and I was given a new stylist. I save to go for my appointments and was so upset at her abrupt rude manner that I contemplated leaving before she started. She was condescending, rude and dismissive which was just so upsetting. I was trying to explain what I was after and she was incredibly rude, I asked her if she could check my file and see the sort of colour I had last time as I really liked it and she said there was no record and continued to act in a belittling manner. I haven't ever had this service there before but don't feel I can go back. Which is a real shame. She warmed up slightly at the end but I was so upset by then I just couldn't wait to leave.