Essential Beauty Karrinyup (377 reviews)

Comment

I didn’t like that I was asked to pull my skin and got wax everywhere - on my hands and legs. But the lady who served me was very professional and friendly.

Comment

The customer service and professionalism of the staff member I dealt with was very good, although the outcome of the wax treatment was less than desirable with some areas missed and other areas of hair were just "broken" as though I had shaved which was very disappointing.

Comment

The lady who did my treatment was lovely. The girl at the counter who charged me seemed to be in an angry mood and usually is when I go there. And she always tries to charge you the most and I can hear other clients arguing with her over the cost when I am in the room having something done. For example: Won't accept 2 lots of discount vouchers, only one at a time when no where does it say you cant use in conjunction with any other offer Or when having cry-baby lashes done she will charge you for the removal of the old ones when anyone else who works there wouldn't do that. It really puts me off going again

Comment

Unfortunately, after a great experience having my eyebrows waxed/shaped on my first appointment, I booked again. I had the same beautician as last time but did not have the same result. After a previous beautician, at a different salon, had shaped them too thin, I was growing them out, but this appointment not only were they done thinner, too much was taken from the top of one eyebrow. Rather than explain what had happened, they filled in my eyebrows with a pencil before showing me the results, trying to hide it from me. I thought this weird as never had a beautician done this in my many years of having my eyebrows shaped. When I got home and took the pencil off I could see the unevenness. Not happy