Enlightened Hair Studio (1765 reviews)

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Booked online for one price and then was given a new price nearly double that. Still got charged more than the online price that was quoted even after confirming I received the same service as I had booked.

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Service was awesome. Only negative was I didn't get what I came in for.I was after white hair after bleach but got ash.Money down the drain had to go somewhere else and buy more shampoo etc to try and fix stuff up. Not happy.

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I usually hairdressers was sick today and I was not given a call to let me know, I was asked if I received a call but was not so it certainly put me in a time poor situation. Hence to say I’m not likely to recommend your salon .

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I had a different stylist and then another at the end. At first I didn’t mind, but then I saw the results of the colour. I understand that sometimes the final result doesn’t look like the picture, or that someone can regret a haircut when given what they want. However, my hair is patchy and not all of it is coloured like I asked. Only the top is coloured and the rest is my regular bleached blonde. The hairstylists were having trouble getting the right colour which I understand and it seemed the dye wasn’t taking to my hair. I didn’t ask or say anything when paying for the appointment as the salon was closing in an hour and I wanted to make sure I wasn’t wrong about what I asked for.

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I went in for GHD curls. The staff who greeted me were very friendly and offered me a cup of tea as my hairdresser was 30 mins behind schedule. This affected me as i had other appointments to meet in Mandurah before my evening out commenced. My hairdresser was not engaging as were the others in the salon. I could hear them talking whereas my hairdresser struggled to make conversation. I stressed that i was going out for the evening and needed my hair to last. The curls were poor quality and only lasted until 5pm - two hours BEFORE my event started. What a waste fo money for me! At one stage anohter hairdresser come over and said to haridresser 'that beeping on your cloud 9 styler is it going into standby mode' to which my stylist replied 'i wondered why the curls werent working'. I suspect my hair was done almost entirely in sleep mode. I'm really diappointed in the service and will probably never return to this salon again.

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I was so looking forward to this appointment as I have heard such good feedback. The girl who did my hair was friendly however the quality of the services provided were extremely poor. I am not sure if this is a reflection of inexperience or just not wanting to be there. My hair was washed with freezing cold water and she kept hitting my head with the shower head. The cut I received was below average and unnoticeable. Again the girl was friendly just poor quality service. Undecided if I want to try again and see someone else.