Pure Indulgence - Robina North (2506 reviews)

Comment

I have had different series packages here for over 3 years and I feel the service has deteriorated. There is no feeling of being "pampered" anymore or special extras (like the head massage during lash/brow treatment). Just in and out. I buy a lot of Pure Indulgence products and so I get very sick of the "hard sell" every visit! The staff turn over is continual too and so no one knows you or your history. While the actual treatment is great it's a shame to see the service not so. Will I continue to visit Pure Indulgence on a regular basis? Not sure.

Comment

Thank you for the opportunity. I would like to say that Tenille was wonderful and professional. But I am very disappointed in the "new" essential pedicure. My best friend always gives me a voucher for this special treatment for my birthday or special occasion. This time my friend bought the voucher just before 26.2.15 knowing that she was buying the essential pedicure package that I always received: pedicure, foot soak, nail colour and lower leg salt scrub and foot massage. I have been extremely busy renovating a house and also it was the 2 year anniversary of my father passing and my best friend knew that buying this voucher was really going to be a pampering experience for me. I excitedly looked at the website back in February around my birthday and drooled over the treatment package and was super excited it was going to go for an hour. Today was a major disappointment. It was just a normal old pedicure. No leg salt scrub, no music, no massage and all done in 40 minutes. I felt bad for my girlfriend because she thought I would be experiencing what she normally buys me. Plus I was told that it was just on Saturday (4 days ago) that the menu had changed. But why should I be disadvantaged when the payment was made back in late February. There is a whole year to use the voucher but I couldn't wait but what my girlfriend bought was NOT what was delivered. I walked out of the salon, pleasant to Tenille, but felt very short changed on my treatment and felt bad for my friend paying $59, which is a lot for a present but not when you think you are giving a friend a treatment paradise session. Have to question whether I would return in the future.....

Comment

Hayley H again was very good, love her doing my facials