Beauty On Rose (9824 reviews)

Comment

I was left disappointed today. Usually I rave about you to family and friends. For my birthday this month I asked just for money to spend at Beauty on Rose. I booked 20min sauna, float and massage package and the heel pedi. Upon arrival the lovely young lady greeted me and took me to the room. She told me she would come back for me and take me to the float room after my time was up. I kept an eye on my timer and when it was done got into my robe ready for the knock on the door. It never came. I thought she must have got busy and forgotten me so I stood in the doorway. After ten minutes standing around I decided to go to the toilet and hoped someone would come looking for me. After using the bathroom I saw someone and said I was waiting to go to my float. The original lady then came and apologised and said she was trying to get the tank and computer to talk to each other and for me to wait. She was absolutely lovely but I did feel a bit upset that I’d had to seek out what was going on. It’s not very nice standing around in a robe, feeling like you’ve been forgotten. Not long after I was told the tank wasn’t working with the computer so it wasn’t safe to use it. I was offered the shower in the room and told the rest of my bookings would move up. I had particularly wanted to do the float the most and was really disappointed. I did have to wait about 25 min before my massage. In this time I considered going home. The massage and pedi was beautiful and the young lady that did those made me feel glad I hadn’t left. I was offered an extra 10min massage and 10% off. I actually had booked it all at once to make use of my 20% birthday voucher. I understand it was out of their control today but I do feel being left standing in the sauna room and needing to seek out an explanation of what was happening wasn’t fair. I also wasn’t happy about waiting around when I was supposed to be doing the float. Rather than leave me waiting, maybe longer time in the sauna could have been offered or even something else. I did make special arrangements to come in today and do a big “spa day”. I wish I could have come away as happy with my experience as I thought I would. I would like to add that my massage therapist who also did my pedi was wonderful.

Comment

A lovely salon with friendly and professional staff. I am always very happy with the services provided.

Comment

I would recommend Beauty On Rose as staff and reception are very helpful with any questions and queries that you may have they are very welcoming. You are greeted with utmost respect,will definitely recommend Beauty On Rose

Comment

I had the island Ritual treatment for the 2nd time 1st time in 2023. They have obviously changed the products that they use because 1st time it was a coconut body butter which left my skin feeling beautiful & smooth & smelt warm & relaxing while I had my massage & wrap. This time they used coconut oil & it felt & smelt a bit like deep heat & left the body feeling cold & oily. I did let reception know so hopefully it will get passed onto management.