Shampers@Three (2744 reviews)

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Not totally happy withg outcome hair was not as I expected. Though salon did try and rectify problem at the time.

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Was welcomed beautifully on arrival. Offered a coffee which was lovely. Told the hair stylist that i recently had my hair lightened and didn’t want to go too dark. Gave the colour code that was given to me by my previous hair stylist in Perth (# 6 on roots and # 8 toner). Advised the hair stylist that I wanted the same colour. She mixed up the colour and applied. As it was developing I could see that it was very very dark on both roots and ends. Asked the hair stylist what colour code it was and she went a darker shade (#5 on roots). Really wasn’t happy as previously spent over 5 hours lightening my hair in a Perth and cost a lot of money. There was no consideration for what I wanted as the client and i even gave the numbers of the colour done previously to avoid this happening. Now it is back to very dark again and I have to pay a lot to fix it. Unfortunately won’t be back.

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Unfortunately a negative experience for me today. When I arrived it took 20 mins before someone served me. Only to then be told I was 15 minutes late for my appt but they would see what they could do to fit me in. When I showed my confirmation text message stating that I in fact was there on time I was met with oh well we don't know how that happened. Whilst I still had my cut and colour completed and I do love it, the situation (waiting 45 mins before the hairdresser touched my head) and the way I was made to feel is enough to make me try a different salon next time.

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The price was way too high in my opinion. I had a different hairdresser that was not dying my hair wash it and she was very rough. The second time i had it washed and toned i had an apprentice who just about gave me a bath. Toner was flicked onto my foot and dropped onto my face. Water seemed to be all down my neck and the top of my face. it was not a comfortable experience. All in all extremely disappointed with the cost and the roughness of the washes.

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The lady who did my henna eyebrows was rough. She used something to tough up the skin before application then used an eyelash brush or similar to abrade the skin after. I have not had henna done this way before. It was painful and left my skin very red. I also explained that my eyebrows need the The product to be left on longer on the outside as my eyebrows don’t take well, she didn’t listen to this, took the product off, decided it was too light light but I was in unable to tolerate any further treatments. If she plans to abrade the skin, the the clinic will need to consider hygiene and invest in a steriliser. Very disappointed as our family have had great service for hair.

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The stylist used a different brand of colour on my hair after I told her I have a function coming up. Basically, the new product produced substandard results compared to what is usually used. Satisfactory outcome after all as another complimentary appointment was scheduled to fix it. I was a bit disappointed because I usually love what my stylist does with my hair.