Off London (5082 reviews)

Comment

I felt that the hairdresser did not listen to me. After a lengthy discussion that I was trying to grow out my hair and get back to my natural hair colour (ash blonde)and that I didn't want any red or muddy browns in my hair, that's exactly what I ended up with. I now have to go to another salon and go through the painstaking and expensive process of removing red and getting back to ash blonde. I really wanted to avoid more exposure to dying and bleaching and get my hair back to a natural and healthy state, but now I'm pretty much back at the drawing board. The colour does not suit me at all and I felt that the hairdresser either did not know how to match a hair colour to someone's complexion (that's what I asked her to do) or didn't really care.

Comment

My first visit was great, good colour, good cut, friendly staff, all in all good experience so I decided to come back. Second visit turned out to be totaly different experience, staff still very nice but I obvously I was still not counted as regular customer. Didn't appreciate being passed on to a junior to cut my hair - even that he was very nice and did his best he didn't listen to what I really wanted (even that he asked me few times). I wanted a bit of body in my hair and I told him that I don't like using straightener on my hair, still he used it as he couldn't trim it otherwise????? and I left salon without a hint of a body in my hair. Aslo - being there for 4 hours - not very happy ....sorry ... don't think I'll be coming back.

Comment

Overall experience was amazing. The hairdresser gave amaing advice and did a great colour and met my exact want but she disappeared halfway through my visit without telling me so I was left wondering who was taking care of me and the colour in my hair. I did get amazing service from the next hairdresser who washed and dryed my hair. Overall great but would be nice to be told if someone else is taking over.