Off London (5087 reviews)

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The ratings are lower than usual because my colour experience was not good, but Lacey, as always (very professional and skilled), went out of her way to ensure I walked away happier and feeling valued.

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Colouring by Nicole is excellent.

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I had a significant wait (between 20 and 30 minutes) between my colour and then the cut. The person that washed my hair sprayed water onto my face, took ages to adjust the water and dribbled water constantly down my neck. The cut was mediocre and the lack of confidence by the hair stylist meant that I was definitely not going to make another appointment.

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My hairdresser (Paul) left halfway through my shampoo. The person who took over did not put conditioner in my hair resulting in my hair being tangled and difficult to brush for the rest of the haircut. Otherwise I was happy with my experience.

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The salon itself was lovely and the staff were very attentive but the cut itself left something to be desired. I was having quite a lot taken off, and the hairdresser went straight in and chopped off the whole length rather than doing smaller increments to make sure I was getting the length I was looking for. When I requested more layering, he said that my hair was now too short for layers - even a bob can have layers and my hair is still below my shoulders. At the start of the cut, I asked that the ends NOT be blunt. He misheard and cut a straight line across the bottom without double checking and was unable to satisfactorily fix it. Overall, there was a lack of attention to communication, and the hairdresser paid more attention to his own choices than what I, as the person who has to live with the cut, wanted. The salon was very nice, and the haircut is not bad but it is not what I wanted or asked for

Comment

The staff were friendly and made you feel welcome. The price was reasonable if I had received what I asked for. I showed a photo of the colour I wanted and explained that it was uneven at the moment from my previous hairdresser and wanted that fixed. Unfortunately the foils were only applied to the previous spots so my hair is in the exact way as I went in the only difference is the foils have made it a shade lighter. I did not receive the foils in all the places I asked for and the foils I did receive are not the same on both sides.