Off London Hair (5522 reviews)

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An absolutely incredible experience! After being reluctant regarding the pricing, I finally decided to try Off London to fix a not so great of a haircut from another salon. I was met with great enthusiasm by the receptionist and the other staff who washed my hair and was treated super nice before I even met my stylist Issy. I explained the issue with my haircut and she completely understood what had went wrong and thoroughly explained what needs to be done to fix it. All throughout the haircut she let me know what was being done and what changes she had made. Issy is incredible at what she does and made me feel very cared for;the results were incredible! I felt absolutely ecstatic at the end and will definitely come back, even if it does take a bit more saving up, to do so. Incredible, incredible, incredible!

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I was lowkey stressed about finding a new hairdresser after moving away from my longtime one…but then a colleague referred me to Rosie. Hello hair goddess! My hair and I are SO happy to have found you!

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Issy (hope i spelt it right) did a great job, the shampoo was amazingggg and the end result of the cut was perfect.

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So lucky to find this place, everyone I interacted with was so lovely, kind and genuine ☺️

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Throughout the day, I was put through physical pain and discomfort and left feeling not good about myself. The consultation seemed fine, I showed inspo images and talked about how I was after cool tones, but as soon as I was taken to the wash bowl, things began to go south. An apprentice who was nice but inexperienced took over. She left me freezing the entire time with cold water. She never once asked how the water was. After finally expressing that it was cold and can we warm the water up, she barely changed it and then everytime she would turn the water off then back on again, it would return to cold. The head massage provided was aggressive, especially since we had spent 20 minutes brushing my knotted hair from the foils (the brushing pain was completely expected and I understand it is part of the process) so my head was already sensitive and cold. Not only was the head massage painful, every time she would since my hair from the top of my hairline, she would harshly press the tap head against my head, digging into my skull repeatedly. Once we got back to the chair and began to dry my hair, I noticed it was a mixture of both warm and cool tones. They were catering to the fact and took me back to the bowl to retone. And once again, I had the same painful and cold experience with the same apprentice. Usually, the wash bowl is meant to be the most enjoyable part of the entire salon experience but for the first time in my 13years of getting my hair done, it was an experience was couldn’t wait to be over. I would recommend providing more training on hair cuts (face framing and layers) and water bowl experience. Everyone was lovely which makes it difficult to leave this review of my painful experience. I left the salon sore and feeling defeated after continuously having to express my concerns and getting a mid experience.

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200% service quality guaranteed, every single time! Once you start visiting Off-London, every other option becomes a blur.