Integrity Paramedical Skin Practitioners (857 reviews)

Comment

I have been a client of integrity since it opened. I think the staff are lovely. But every time I want to make an appointment it is a drama. I simply want what I ask for when I ask for it. If an appointment is 45 minutes for a manicure and pedicure- I want exactly that. Making the appointment took three phone calls. When I arrived for the appointment I didn't get the person I asked for. Furthermore, I got a manicure only. When I realized the appointment was going to go over the scheduled time, I asked for a pedicure only. The staff member didn't listen; I got a manicure. I wanted French tips and I couldn't get French tips. This is a problem with service delivery and quite honestly any further frustration at this level will result in me going somewhere. Everyone is very friendly, but I don't want friendship. I simply want what I have booked for when I have booked for it. At the moment I feel I am not getting that and it frustrates me very much.

Comment

After 4 months of using their prescribed and very expensive products asa well as having enzyme treatments done, my skin is no better and probably worse than before. Maybe my skin and age is not suited to DMK so that the treatments did not work. Service is fine and the ladies are great and make you feel comfortable

Comment

This was my initial consult with a integrity and as much as the clinic has a very beautiful look and feel, I am left feeling unsure about the place. I am a 34 yo tanned skin female with no pimples, minimal wrinkles, but just a few too many freckles/pigmentation on my cheeks and nose area. My consultation was to address concerns regarding my pigmentation/freckles. During the consult I was shown about 6 different products (each of which cost in excess of $80 each - Totalling $500+) that I was told I "definitely" needed to purchase for my skin ASWELL as 4-6 laser treatments which are $550 each (totalling - $3300) AND an enzyme treatment every month that costs $285 per treatment. I left my consultation feeling obliged to purchase all of these products (not actually sure if they are going to solve my freckle/pugmentation concerns...). I have since raised this concern with Integrity and I am currently just awaiting their response. Don't get me wrong, my consultant was lovely, but I am just not sure about the push on product purchases. If I hadn't raised concerns about having to use too many products daily, my consultant would have pushed for me to get another 3 or so products on top that she would highly recommend I purchase. If I was to compare my initial experience at integrity with anything - it was similar to the feeling you get when you go to a hairdressing salon and all they want to do is push the shampoo, conditioner or treatment at the end of your appointment (even if you tell them over again that you are happy with your products at home), and all you really wanted was a cut or colour. I have no doubt that Claire has a wealth of great knowledge, but the team needs to ensure they remain focussed on a clients main concerns and not try to push product sales on things that arent an immediate concern for the client. Also factoring in a clients budgets is also something that should be considered as the vast majority of consumers simply cannot afford $550 on products every 2 months, plus $3300 on laser, and then $285 a month for enzyme treatments.

Comment

I have been going to Claire for years, and am always impressed by the results I get from her treatments.