Heading Out - Balwyn North (813 reviews)

Comment

All the staff were so lovely, and Alaina did an amazing job on my hair!! I will definitely be coming back and telling my family and friends about this place.

Comment

I went here without any expectation, due to my long thick hair with previous colour and cut from else where. Unbothered by what I could have done or what they could do with time available. Simply wanting any advice or recommendation from them and going to a wedding that day. I’m not sure if it was miscommunication or this is how the owner speaks to a lot of clients but she was so loud and so rude for absolutely no reason on my part, it was humiliating and shocking. I was having an especially hard day so I did not handle it well emotionally. I then heard her yell and speak worse to a mother and daughter while I was there. The way she spoke to other staff that seemed to walk on egg shells. For this alone I would never go back here. I chose this place because everywhere was booked out and all the good reviews. Maybe she was having a bad day and expecting bad customers but it was no way to treat anyone, especially when you go there to spend nearly $500. Very disappointing. Other staff members seemed lovely but sadly my rating reflects my overall experience.

Comment

Minh does the best job he’s brilliant accurate and artistic - and quick