Head Studio - King Street (949 reviews)

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First time I got my hair done here it turned out amazing. The second visit I got my regrowth done and paid $500+ just for it to be a darker shade then the rest of my hair. My hair is also dry and the ends are fading.

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Customer service was amazing, but unfortunately the hairdressing quality wasn’t the best, had no volume in my hair and was still damp is some areas. Definitely not a bouncy blow dry I desired.

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Treatments added on with no knowledge of it. My hair ended up been nearly double what I booked for. Smart way to make money just not a great business strategy to retain customers

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My appointment was significantly delayed before commencing the appointment, and again after my hair was washed. Once my appointment began staff were continually called away from me to other clients, and I didn’t feel I was given the same attention as other customers.

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I went in today as I received a call that they wanted to fix my hair colour free of charge as they weren’t happy with it when they dyed it last week, when I went in i told them that I was a little disappointed last week because I asked for peach hair and I showed them a photo from their own Instagram of a previous client of theirs and said I wanted that hair colour; I ended up with pink hair that day which was quite a shock but I had pink hair several times before and I thought it was a nice colour so I was ok with it although it wasn’t what I asked for. This time I got very orange/ copper hair colour; I’m pretty disappointed with this colour as it’s not what I asked for and again referenced the photo on their own Instagram of their clients soft peach hair but I didn’t quite get the same as the photo.I’m pretty disappointed in general because I really like head studios and have been going there a few years now, I’m thinking about not going back after this. I don’t mean to offend but it’s not fun to spend $600 on your hair and not get what you want and then go in to get it fixed and it ends up being even worse. I think a lot more communication and clarity from the hair dresser would have helped and if she didn’t think I would be able to achieve the colour I wanted I would have preferred she be honest with me so I don’t have to end feeling like I look clown.

Comment

I booked for Georgia, but another guy came said I will do your balayage today. They didn't explain why he was doing my hair. Even I booked for Georgia. Anyway, I started my hair as he was nice. But it wasn't blended well, so Georgia was fixing my hair. I spent more time, more chemicals on my hair and had to cancel my another appointment. The final result is pretty okay, but I am just not feeling good with the service. I really want to get a refund or discount as if I would know the different person is doing my hair. I don't need to book this place.