Bang on Brows Claremont (640 reviews)

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The (I assume owner) was lovely however when I made my appointment there was no mention of cost and once I had finished, I was completely shocked at the price. I was not too happy with the overall service/product I paid for... Sorry, no glowing reference here!

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Even though I booked an appointment I still felt rushed through the process. Poor technique from the assistant beautician (not owner) who ended up leaving before finishing my treatment anyway.

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Asked for brow lamination. Worst lamination I have every got. Dye still partially left on eyebrow. Stained brows, not a lamination. Dye left on too long. Worker constantly talking about other clients behind their back and being loud. Would not recommend. Overpriced for horrible service. Paid less in Sydney for amazing top service and gorgeous eyebrows to pay over 100 dollars for lamination in bunbury shopping centre

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Worst experience. I normally love your salon but that therapist was terrible. Rough, clumsy, horrible

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I showed up to my appointment 5 minutes early to a 10 minute eyebrow wax, and my appointment was 10 minutes late considering there was only one staff member both treating clients and running the front desk. This place looked great from the outside; I've walked past it so many times and I thought the prices were decent however I definitely got what I paid for. I have been having my eyebrows waxed for 10 years consistently and I know they tend to be stubborn so I usually need more than one strip of wax underneath and in the middle to get everything as well as a little tweezing but this has never been an issue. This appointment I had one strip of wax in the middle, one underneath either brow and one on top. When she asked me if I was happy with it I told her I wanted a little more off the top and she pulled out a piece of thread. I have heard of threading and I know the process however I've never had it done alongside waxing and I wouldn't personally recommend it. My brows were threaded for all of thirty seconds and by then I was growing impatient, so I paid for the service, said thank you and spent five minutes waxing my brows at home. I think if there had been more staff on or had the woman waxing my brows listened when I wanted more off then expressed my unease at threading this could have been avoided. I wait months to get my brows waxed because it's not a luxury I can often afford so I'm really disappointed at the fact that I paid that money for a terrible service. I'll be going elsewhere next time. You get what you pay for I guess.

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I have been to this site before to have my eyelashes tinted and lifted, and also my eyebrows done. The service i had recently was fine, but the staff member wasn't particularly friendly, barely spoke to me and when i was laying with my eyes shut didn't make noise or tell me before touching my eyes. It was ok, it wasn't the worst experience but it really highlighted the difference between this customer experience and all my other ones at this site which have been great. The staff have offered my cushions because I'm quite tall and the chairs are not designed for my height, they have used their hands or positioned their heads to block the over head lights shining in to my eyes when i tell them i have trouble looking up into the lights because my eyes are light sensitive, or they make noises and communicate clearly when they around me while i have my eyes shut during a treatment and check that I'm ok and my eyes feel ok. They also always double check what colour/treatment i want before proceeding with it. As i said the treatment i got on Sunday was fine, the service wasn't particularly warm or friendly, but it really highlighted how good the customer service usually is and what keeps me coming back.