Ella Bache - Hobart (733 reviews)

Comment

After a change of Management I was left really disappointed with my treatment and won't be returning.

Comment

I have been coming to get my legs and eye brows waxed for many years. I always come in my lunch break from work so the time slot is important. I was rung the day prior saying my beautician was unwell and tried to cancel my appointment. I had made the booking 6 weeks prior. My appointment time was changed to earlier, so I had to rush from work. Then they suggested just getting my eyebrows. But the legs was far more important to me. The music was too load and not relaxing. They were running out of time, so a second staff came in to help speed up things, so I had 2 people ripping at the same leg at once. Very unpleasant. As a result many parts were missed and lots of hair remained. On a number of occasions they ripped at sheet and the hair remained and yanked at my skin. The 2nd staff then left. Then there were 2 more knocking interruptions. Then she came in and abruptly wrapped it up even tho patches of the legs were still hairy/missed and my eye brows had not been done. I’m not sure why somebody else’s appointment was more important than mine. I refused to pay the full amount for a terrible service. So I only payed for half leg. Still a rip off for atrocious experience. The beautician were polite, pleasant. After many years of coming I’m sad to see the business taken over and butchered and losing all the good experienced staff and employing young, slow, inexperienced staff.

Comment

Really good job

Comment

Helen Salter is a friendly, giving and professional beautician always a wonderful experience

Comment

I usually don’t like to provide negative feedback, and honestly it could of been a lot worse, but another staff member knocked and walked in without a response mid wax which was pretty confronting for all involved. In other circumstances people have knocked and waited for a response as the door was closed.

Comment

I saw Helen, she was wonderful, knew exactly what I wanted. Very happy.