Ella Bache - Hobart (735 reviews)

Comment

The team was running more than 10 minutes late to my 30-minute appointment. I said I needed to leave in 15 minutes as I had something immediately after (I booked the last appointment of the day so thought it was reasonable to assume the treatment would finish at it's scheduled time given that it was closing time), hoping the therapist would discuss other options, for example, not having tint, rescheudling, etc. I was told that if I had to leave at a certain time I should have advised of that when I got there. I was also advised I'd be out in 10 minutes as it's a quick treatment. I queried that it said 30 mins online. When taking the tint off, I was told it would be a light tint because I needed to leave early. I got out of the appointment 7 minutes after I said I needed to leave which doesn't sound like a big deal but for me yesterday, it was. Looking at my treatment in the light of day, several parts have been missed, not parts we discussed or agreed but parts where there is a whole chunk on hair that's quite visible. I feel really disappointed about the whole experience and outcome.

Comment

First waxing experience and believe more advice could be given throughout whole process from how to prepare for the appointment, what the wax involves and also what to do in the beauty salon. Prior knowledge was expected

Comment

I would have loved to be told to bring open toe shoes. I arrived on the day and Larissa informed me that it is likely that my nail polish may rub, which is very disappointing. The reason I didn’t bring open toed shoes is because I assumed as I was paying $80 I would have at least be getting shellac. Half way through my service larrisa asked me if I was getting my toes done for a special occasion, where I said yes for the following week as this was the only time I could get in with my schedule , she then advised “oh well we should have done shellac , as this probably won’t last a week”. Unsure why I wasn’t offered shellac from the beginning or why I am paying $80 for something that apparently does not last a week. Overall, very average service. Instesd of showing me all colours that I could choice from , I was told to pick a colour and then they would show me the colours they had. I picked red. I was only given 5 options where I said I didn’t like any of them, instead of going and getting more options she said I’ll look and see if there’s more and came back empty handed. Very disappointed. Most places have a nail board or allow you to choice. I shouldn’t have had to pick a primary colour and go from there. I picked red bevwuse I was under pressure and had no choice. If I got the option to look I could have picked something else.