Quay Day Spa (744 reviews)

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Extremely rude staff members (not all- particularly therapist amy). Unprofessional. Unsatisfied.

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Today we had Jess, who is a very lovely lady, however I experienced my most painful wax ever. Jess was not the therapist I booked with and I would have appreciated a phone call prior to advise the change of therapist. My daughter (12) also had her and had come home crying. This is not my daughter’s first wax and she has never complained before. If I knew Jess was less experienced I would have changed my daughters appointment. I have several patches of skin where the skin has been removed and fear that I will have bruising. My bikini line was waxed up to 20 x’s and is far from done properly. I would like to emphasise that Jess is a lovely person, but perhaps she needs someone to assist her whilst she is learning. I appreciate we all have up start somewhere and I am confident Jess will be able to improve in time with the right support and guidance.

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Thank you for the opportunity to provide feedback. It was my first appointment back with you post COVID and I was very excited about getting my lash lift. I have had a lash lift before, previously done by Naddi and before that Tameka. It’s always an exciting pop of my lashes and I often get let’s of compliments. The staff member who performed the lift knew herself that it didn’t have an impact as she said she feared frying my lashes. There appeared no difference. She kindly offered to do them again, which resulted in me being late for work. Whilst there was a slight improvement I regret having the procedure. $75 is a big spend for me and a treat. It’s disappointing to have only a minor effect and not the same outcome as previously. I would hope that you would take notes to know what size of rods etc to use for my lashes. I told the staff member I wanted a POW and she said next tine we can do it differently. I would like the right result every time. The staff member was kind and respectful, however did not seem confident in the treatment. I waited until several hours after my treatment to provide feedback to see if after my lashes dried if they would improve and they sadly have not.

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Manicure - I was surprised an obviously broken nail was not removed but instead gel straight over the top, missing nail was replaced but last 36 hours. Pedicure - nail was trimmed & now so sore I cannot wear a shoe on that foot.

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I had shellac nails done and yes the young girl who did the treatment was very new and inexperienced. The shellac colour has faded after only a few days, my nails are soft and thin after excessive buffing and filing, and the shellac coating apart from fading is also soft and I doubt will last the week. The appointment also took well over an hour. Luckily I got a discount. Overall not happy

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The appointment time was changed by Quay Day spa after it was booked on line I was then told it was not the price that I had booked it for. The offer was not very well explained and as far as I’m concerned if the business changes an appointment then they should honour the quote or at least explain that there will be a change of price. Not at all impressed about being argued with! I work in a client based industry and would certainly never treat a client this way